SOUKAINA's CV
SOUKAINA CUISTO
Insurance Operations And Administrative Coordinator
Profile summary
Trilingual Insurance Operations and Administrative Coordinator with 5 years of experience delivering high-standard client relations and secure document management across multiple corporate environments. Maintained 100 percent deadline compliance for critical insurance documentation and mail flows using digital tracking systems and project management tools. Committed to maintaining operational efficiency and professional excellence in every assigned responsibility.
Career highlights
Operations Coordination: Coordinated the scheduling of critical insurance documentation and mail flows, using project management tools to ensure 100% deadline compliance.
Customer Relations: Onboarded and advised a diverse clientele on premium training packages, ensuring 100% administrative accuracy and client satisfaction.
Key skills
Professional experience
Coordinated administrative workflows and documentation schedules within insurance operations, maintaining secure digital tracking systems and managing external vendor relationships.
- Ensured 100% deadline compliance for critical insurance documentation and mail flows using project management tools.
- Maintained end-to-end traceability of contractual exchanges and sensitive documents through secure digital tracking systems.
- Managed relationships with external service providers and vendors to guarantee quality standards and punctual delivery of documentary assets.
Managed emergency response operations for passenger and heavy vehicles, reporting to regional service heads while overseeing daily case coordination workflows. Directed technical diagnostics and team communication channels to maintain operational readiness across the response network established in 2021. Executed communication strategies with service partners to support rapid deployment and maintain standards for client assistance.
- Implemented emergency response protocols to minimize turnaround time during critical roadside situations.
- Managed high volume emergency calls, performing rapid needs assessments and technical diagnostics for on site interventions.
- Used CRM software to track case progression and maintain real time communication with clients and service partners.
Directed guest relations operations while overseeing front desk logistics, high-volume switchboards, and security compliance for corporate visitors. Maintained coordination across internal departments to support administrative workflows and executive-level requirements.
- Supervised access control and security protocols for VIP guests in 2020, maintaining compliance with corporate safety standards.
- Conducted needs assessments for visitors and partners to deliver personalized assistance and ensure service quality.
- Managed high-end customer loyalty and retention strategies for the region’s premier driving education group.
- Onboarded and advised a diverse clientele on premium training packages, ensuring 100% administrative accuracy and client satisfaction.
- Implemented personalized follow-up protocols to monitor student progress and maintain long-term engagement.
- Handled digital customer relations and scheduling via CRM tools, focusing on service quality and referral growth.
- Coordinated service synchronization for demanding VVIP guests across alpine estates.
- Optimized operational workflows to elevate service speed and guest satisfaction in high-end chalets.
Education
Sales & Digital Customer Relationship Management
- Lyon, France
Certifications
Languages
French · Native
Arabic · Native
Italian · Native